Refund policy

NOTE: Final sale on limited drops — all sales final unless the item is damaged or incorrect. (It will say in product description if applies)

You have 7 days from the delivery date to request a return or exchange. (If your order is shipped to the European Union, you have a 14-day right to cancel — see the EU section below.)

Condition requirements
To be eligible for a return your item must be:

  • Unworn, unwashed, and in original condition
  • All tags still attached
  • In the original packaging
  • Returned with proof of purchase (order number or receipt)

How to start a return or exchange
Email us at tenacicollective@gmail.com with your order number and reason for return. Do not send items back without prior authorization — items returned without approval may be refused.

Return shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or we sent the wrong item.
  • If your return is accepted because of an error on our part, we will provide a prepaid return label.
  • For international returns, customers are responsible for customs, duties, and import taxes.

Exchanges (size swaps)

  • If you need a different size, contact us and we’ll arrange an exchange subject to stock availability.
  • If the requested size is sold out, you may return the original item for a refund and place a new order.

Damaged or incorrect items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, email tenacicollective@gmail.com within 7 days of delivery with photos and your order number. We’ll cover return shipping and replace the item or issue a full refund.

Non-returnable items

  • Sale items and gift cards are final sale and cannot be returned or exchanged.
  • If we list a product as final sale (for limited drops), that will be clearly indicated on the product page.

Refunds
Once we receive and inspect the return, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Bank processing times may vary. If more than 15 business days have passed after approval and you haven’t received your refund, contact us at tenacicollective@gmail.com.

International & EU orders

  • Customers outside the U.S. are responsible for return shipping, customs clearance, duties, and taxes.
  • For orders shipped to the European Union: you have a statutory 14-day right to cancel for any reason from the day you receive the goods. Returned items must meet the same condition requirements above. Return shipping costs apply unless otherwise required by law.

Restocking & fees
We do not charge a restocking fee for standard returns.

Contact & return address
Email: tenacicollective@gmail.com 

We will attach the return address in the email