Shipping policy

Processing time

Preorders and Limited Drops do not apply*

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During product launches, sales, or peak periods processing may take up to 5 business days.
  • We will make every reasonable effort to get orders out in a timely manner, but shipping times are not guaranteed. If there’s a delay affecting your order, we’ll notify you via email with an updated delivery estimate.

Shipping methods & transit times (estimates)

  • Standard — Domestic (U.S.): 3–7 business days after shipment.
  • Expedited — Domestic (U.S.): 1–3 business days after shipment.
  • International: 7–21 business days after shipment (may vary by country and customs processing).
  • Exact carriers and service levels are selected at our discretion; tracking information will be provided when your order ships.

Shipping costs

  • Shipping rates are calculated at checkout based on the items in your order, package weight, and delivery address.
  • Free standard U.S. shipping on orders $50+ 
  • Expedited and international shipping options are available at an additional cost.

Shipping notifications & tracking

  • Once your order ships, we’ll email you a shipment confirmation with tracking details. Please allow up to 48 hours for tracking to update after you receive the confirmation email.

Address changes & delivery issues

  • Please verify your shipping address at checkout. If you need to change an address after placing an order, email tenacicollective@gmail.com as soon as possible. We’ll do our best to help, but we cannot guarantee we can change the address after the order is shipped.
  • Tenaci Collective is not responsible for packages delivered to the address provided at checkout, or for packages marked as delivered by the carrier. If a package shows delivered but is missing, contact us and we’ll assist in opening an investigation with the carrier.

Lost, stolen, or damaged packages

  • If your package arrives damaged or you believe it was lost or stolen, contact us at tenacicollective@gmail.com within 7 days of the delivery date with photos and your order number. We’ll work with the carrier to resolve the issue.
  • If the item is damaged or we shipped the wrong product, we will cover return shipping and either replace the item or issue a full refund.

Customs, duties & taxes (international orders)

  • International customers are responsible for any customs fees, import duties, and taxes charged by their country. These costs are separate from shipping charges and are the recipient’s responsibility. Please check local policies before ordering.

Signature & restricted deliveries

  • Some orders may require a signature on delivery at the carrier’s discretion. We may also restrict shipping to certain addresses, PO boxes, or regions depending on carrier rules.

Returns related to shipping

  • If you are returning an item for reasons other than damage or a shipping error, return shipping costs are the customer’s responsibility unless otherwise stated in our Return Policy.

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